Clinic Policies | Head2Toe

Our clinic policies are designed to ensure a smooth, respectful, and positive experience for all clients and staff.

Here, you'll find essential information about appointment bookings, cancellations, late arrivals, payment methods, and other guidelines to help us provide exceptional care while maintaining a supportive and professional environment. Your understanding and cooperation allow us to serve you better and uphold our commitment to personalized service and employee well-being.

Appointments

Services are available by appointment only.

We recommend scheduling your appointment(s) ahead of time as we book up quickly and in some cases several weeks out.

If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.

Cancellations

If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours notice. Any cancellation or reschedule made less than 24 hours in advance will result in a 50% charge of the service price. If you do not show up for your appointment, 100% of the service price will be charged.

Failure to pay any cancellation fees will result in denial of future services and any future appointments already on the schedule will be removed. For package and gift card holders, the cost of the appointment will be deducted from your remaining package credits or gift card balance.

Due to the large number of people on our cancellation list and our desire to be fair to those who have been waiting a long time, we will not accept a new client in place of you for your scheduled appointment. If you send another person in your place without notifying us and receiving approval, they will be refused service and you will be responsible for the full cost of service.

Arrival & Check-In

If you have not already filled out the required intake form(s), please arrive 10-15 minutes early to do so as well as to have the opportunity to use the restroom without cutting into your session time.

Arriving late for your appointment will shorten the length of your service as we cannot extend your service into the next guest’s appointment time. You will still be responsible for the full cost of service.

During Your Visit

Upon arrival and after filling out the necessary intake forms, you will be directed to a waiting area where your therapist to meet you.

For your appointment, you will be escorted to a private treatment room and after a brief intake with your therapist, will be given instructions to disrobe to your level of comfort. Undergarments may be worn if preferred, but are not necessary. Your therapist will leave the room as you prepare. You will be underneath a sheet and blanket and will be covered at all times except for the area currently being worked on. Our licensed therapists are trained to drape you discreetly and to protect your privacy at all times.

Professional draping is performed throughout the entirety of the session and is not optional at any point.

Health

Please let us know when you schedule your appointment if you are pregnant, have allergies, have recently been injured or have health concerns/disabilities so that we can properly advise you of the best choices for treatment, available accomodations and to ensure you are with a properly trained therapist for your condition(s).

If you have a cold, flu or any other contagious illness, we kindly ask that you reschedule your appointment to protect both yourself and our staff as well as any other clients being seen that day.

A health intake form and release must be completed prior to any service(s). This information assists our therapists in planning for your service and to assure your maximum safety and comfort. To save time, we recommend filling out the intake forms before arrival.

We reserve the right to decline service to guests who have complicated medical issues that we are not equipped to treat safely or those who have arrived visibly intoxicated.

Jewelry & Belongings

Please remove all jewelry prior to your service to avoid damage from oils and other products. We recommend that you leave jewelry and other valuables at home. We do not provide lockers so you will be responsible for securing all items in the room that you will receive your treatment in.

We are not responsible for any lost, stolen or damaged personal property or clothing.

Cell Phones

To respect the wishes and relaxation of all of our clients, we request that all cell phones and other devices are turned off or silenced during your visit including in the waiting area.

Inappropriate Conduct

We are committed to providing a safe, professional, and respectful environment for our clients and staff. This “Inappropriate Conduct Policy” outlines the standards of conduct expected from all individuals involved in our services.

The following behaviors are strictly prohibited within our establishment:

Sexual Harassment:
Any advances, comments, or actions of a sexual nature by a client or therapist are strictly prohibited. This includes, but is not limited to, inappropriate remarks, gestures, or physical contact.

Inappropriate Touching:
Any non-consensual or inappropriate touching of a client or therapist is strictly forbidden.

Disrespectful Behavior:
Any behavior that is disrespectful or offensive to clients, therapists, or staff is not tolerated. This includes, but is not limited to, discriminatory remarks, bullying, or offensive language.

Clients and staff should immediately report any inappropriate conduct they witness or experience before, after or during an appointment. Reports can be made to any staff member on duty or by contacting our owner directly by calling or texting (443) 845-5767.

All reports of inappropriate conduct will be treated with the utmost confidentiality. We have a strict non-retaliation policy, and individuals who make reports will not face any negative consequences for doing so.

Individuals found to be engaging in inappropriate conduct will face consequences which may include, immediate termination of the appointment, barring the offending client from future appointments, termination of the offending therapist and, if necessary, involving law enforcement.

Gift Cards

Gift cards are available for any dollar amount at any time.

Gift cards may be redeemed for products, services and gratuity.

Gift Cards are valid for the dollar amount and not a specific service. If the total service price is greater than the amount on the gift card, the gift card amount will be applied to the service and the recipient will be responsible for the remaining amount.

Gift cards do not expire.

We are not responsible for lost or stolen gift cards.

Gift cards are non-refundable and cannot be redeemed for cash.

Prices & Gratuities

All prices and services are subject to change without notice.

Gratuities are left to the discretion of our guests. Gratuities are not included in the price of our services.

Payments

We accept cash, all major credit cards including HSA and FSA cards, gift cards, personal checks, Venmo and Cash App.

Payment is due at time of service. All rates subject to applicable additional fees and taxes.

Returns

Products may be exchanged for other merchandise or refunded within 30 days of the original purchase date.

No refunds will be given on services, packages or gift cards.