Clinic Policies | Head2Toe

Our clinic policies are designed to ensure a smooth, respectful, and positive experience for all clients and staff.

Here, you'll find essential information about appointment bookings, cancellations, late arrivals, payment methods, and other guidelines to help us provide exceptional care while maintaining a supportive and professional environment. Your understanding and cooperation allow us to serve you better and uphold our commitment to personalized service and employee well-being.

Appointments

Services are available by appointment only.

We recommend scheduling your appointment(s) ahead of time as we book up quickly and in some cases several weeks out.

If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.

Cancellations

If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours notice. Any cancellation or reschedule made less than 24 hours in advance will result in a 50% charge of the service price. If you do not show up for your appointment, 100% of the service price will be charged.

Failure to pay any cancellation fees will result in denial of future services and any future appointments already on the schedule will be removed. For package and gift card holders, the cost of the appointment will be deducted from your remaining package credits or gift card balance.

Due to the large number of people on our cancellation list and our desire to be fair to those who have been waiting a long time, we will not accept a new client in place of you for your scheduled appointment. If you send another person in your place without notifying us and receiving approval, they will be refused service and you will be responsible for the full cost of service.

Arrival & Check-In

If you have not already filled out the required intake form(s), please arrive 10-15 minutes early to do so as well as to have the opportunity to use the restroom without cutting into your session time.

Arriving late for your appointment will shorten the length of your service as we cannot extend your service into the next guest’s appointment time. You will still be responsible for the full cost of service.

During Your Visit

Upon arrival and after filling out the necessary intake forms, you will be directed to a waiting area where your therapist to meet you.

For your appointment, you will be escorted to a private treatment room and after a brief intake with your therapist, will be given instructions to disrobe to your level of comfort. Undergarments may be worn if preferred, but are not necessary. Your therapist will leave the room as you prepare. You will be underneath a sheet and blanket and will be covered at all times except for the area currently being worked on. Our licensed therapists are trained to drape you discreetly and to protect your privacy at all times.

Professional draping is performed throughout the entirety of the session and is not optional at any point.

Health

Please let us know when you schedule your appointment if you are pregnant, have allergies, have recently been injured or have health concerns/disabilities so that we can properly advise you of the best choices for treatment, available accomodations and to ensure you are with a properly trained therapist for your condition(s).

If you have a cold, flu or any other contagious illness, we kindly ask that you reschedule your appointment to protect both yourself and our staff as well as any other clients being seen that day.

A health intake form and release must be completed prior to any service(s). This information assists our therapists in planning for your service and to assure your maximum safety and comfort. To save time, we recommend filling out the intake forms before arrival.

We reserve the right to decline service to guests who have complicated medical issues that we are not equipped to treat safely or those who have arrived visibly intoxicated.

Jewelry & Belongings

Please remove all jewelry prior to your service to avoid damage from oils and other products. We recommend that you leave jewelry and other valuables at home. We do not provide lockers so you will be responsible for securing all items in the room that you will receive your treatment in.

We are not responsible for any lost, stolen or damaged personal property or clothing.

Cell Phones

To respect the wishes and relaxation of all of our clients, we request that all cell phones and other devices are turned off or silenced during your visit including in the waiting area.

Inappropriate Conduct

We are committed to providing a safe, professional, and respectful environment for our clients and staff. This “Inappropriate Conduct Policy” outlines the standards of conduct expected from all individuals involved in our services.

The following behaviors are strictly prohibited within our establishment:

Sexual Harassment:
Any advances, comments, or actions of a sexual nature by a client or therapist are strictly prohibited. This includes, but is not limited to, inappropriate remarks, gestures, or physical contact.

Inappropriate Touching:
Any non-consensual or inappropriate touching of a client or therapist is strictly forbidden.

Disrespectful Behavior:
Any behavior that is disrespectful or offensive to clients, therapists, or staff is not tolerated. This includes, but is not limited to, discriminatory remarks, bullying, or offensive language.

Clients and staff should immediately report any inappropriate conduct they witness or experience before, after or during an appointment. Reports can be made to any staff member on duty or by contacting our owner directly by calling or texting (443) 845-5767.

All reports of inappropriate conduct will be treated with the utmost confidentiality. We have a strict non-retaliation policy, and individuals who make reports will not face any negative consequences for doing so.

Individuals found to be engaging in inappropriate conduct will face consequences which may include, immediate termination of the appointment, barring the offending client from future appointments, termination of the offending therapist and, if necessary, involving law enforcement.

Gift Cards

Gift cards are available for any dollar amount at any time.

Gift cards may be redeemed for products, services and gratuity.

Gift Cards are valid for the dollar amount and not a specific service. If the total service price is greater than the amount on the gift card, the gift card amount will be applied to the service and the recipient will be responsible for the remaining amount.

Gift cards do not expire.

We are not responsible for lost or stolen gift cards.

Gift cards are non-refundable and cannot be redeemed for cash.

Prices & Gratuities

All prices and services are subject to change without notice.

Gratuities are left to the discretion of our guests. Gratuities are not included in the price of our services.

Payments

We accept cash, all major credit cards including HSA and FSA cards, gift cards, personal checks, Venmo and Cash App.

Payment is due at time of service. All rates subject to applicable additional fees and taxes.

Returns

Products may be exchanged for other merchandise or refunded within 30 days of the original purchase date.

No refunds will be given on services, packages or gift cards.

Terms & Conditions | Privacy Policy

**Effective Date: 06/16/2025**

TERMS & CONDITIONS:

Welcome to www.head2toebodyandskin.com, owned and operated by Head2Toe Bodywork and Skin Care, LLC. By accessing or using our website and communication services, you agree to the following Terms and Conditions.

If you do not agree, please do not use this website or any of our communication services.

1. User Conduct —

You agree not to:

* Misuse the website or services

* Upload or transmit harmful content

* Attempt to gain unauthorized access to any part of the website

2. Intellectual Property —

All content on this website, including text, graphics, logos and images, are the property of Head2Toe Bodywork and Skin Care, LLC. or it's licensors. You may not use any content without prior written consent.

3. Privacy —

The use of the website is also governed by our Privacy Policy (see below), which outlines how we collect, use and protect your personal information.

4. Text Messaging —

By calling or starting a text message conversation, you consent to receive automated marketing and informational texts. Message and data rates may apply. Message frequency varies. You may opt-out anytime by replying STOP.

For more information, please see our Privacy Policy below.

5. Limitation of Liability —

To the maximum extent permitted by law, Head2Tie Bodywork and Skin Care, LLC. shall not be liable for any damages arising from your use of this website or communication services, including but not limited to direct, indirect, incidental, or consequential damages.

Welcome to Head2Toe Bodywork and Skin Care, LLC. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.head2toebodyandskin.com, call or text us.

Please read this policy carefully. When you use our website, call or text us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect —

Personal Information:

We may collect the following personal information from you:

* Name

* Email address

* Phone number

* Billing and shipping address (for product purchases, if applicable)

* Information submitted through contact forms or appointment requests

Automatically Collected Information:

When you visit our website, we may automatically collect certain information about your device and usage, such as:

* IP address

* Browser type

* Pages visited

* Time and date of access

* Referring website

We may use cookies and similar tracking technologies to enhance user experience.

2. How We Use Your Information —

We use your information to:

* Provide and manage services and appointments

* Respond to inquiries or customer service requests

* Process payments and send receipts (if applicable)

* Send promotional emails and newsletters (only if you opt-in)

* Improve our website and services

* Comply with legal obligations

3. Sharing Your Information —

We do not sell or rent your personal information to third parties. However, we may share information with:

* Service providers who perform services on our behalf (e.g., booking software, payment processors)

* Legal authorities if required by law or to protect our rights

4. Data Security —

We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no online data transmission or storage system can be guaranteed to be 100% secure.

5. Your Rights and Choices —

You have the right to:

* Access or correct your personal information

* Opt-out of marketing communications at any time

* Request deletion of your personal data (subject to legal obligations)

To make a request, please contact us at admin@head2toebodyandskin.com.

6. Third-Party Links —

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

7. Children's Privacy —

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Updates to This Policy

We may update the Terms & Conditions and/or Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy, Terms & Conditions or your personal information, please contact us at:

Head2Toe Bodywork and Skin Care, LLC.

Email: admin@head2toebodyandskin.com

Phone: (667) 201-3440 (Call/Text)